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ISO/IEC 17065 Product, Process and Service Certification
Course Introduction
Welcome to the APAC E-Learning platform (1:07)
Course Objectives (0:40)
Before you Start, What to prepare? (2:13)
Who is this training for? (1:42)
Trainers
Standard Content
The Standard Introduction
Introduction on the Standard (5:45)
Quiz
1- Scope
1- Scope (4:31)
Quiz
2- Normative references
2- Normative references (1:12)
Quiz
3- Terms and definitions
3 Terms and definitions
Quiz
4- General requirements
4.1- Legal and contractual matters (9:42)
4.2- Management of impartiality (14:26)
4.3 Liability and financing / 4.4 Non-discriminatory conditions/ 4.5 Confidentiality/ 4.6 Publicly available information (9:20)
5- Structural requirements
5.1- 5.2 organizational structutre and impartiality mechanism (16:22)
About Impartiality (3:12)
About Consultancy (4:14)
Consultation issues (6:38)
Examples and Case Studies (11:17)
6- Resource requirements
6.1- Certification body personnel (7:05)
6.2- Resources for evaluation (6:42)
Quiz
7- Process requirements
7.2- Application (1:24)
7.3- Application review (1:00)
7.4- evaluation (1:34)
7.5- review (0:38)
7.6- certification decision (1:47)
7.7- Certification documentation (1:05)
7.8- Directory of certified products (0:53)
7.9- Surveillance (1:01)
7.10- Changes affecting certification (1:26)
7.11- Termination, reduction, suspension or withdrawal of certification (1:41)
7.12- Records (1:07)
7.13- Complaints and appeals (2:37)
Quiz
8- Management system requirements
Clauses 8.1 to 8.8 (14:19)
Quiz
Annex A (informative)
The 5 principles in annex A (7:20)
Annex B (informative)
Application of this International Standard for processes and services (4:25)
Example of Process certification - Organic Certification (3:36)
References and Resources
References
Resources
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Goodbye Message (1:16)
4.3 Liability and financing / 4.4 Non-discriminatory conditions/ 4.5 Confidentiality/ 4.6 Publicly available information
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